FAQ

A. About Us & Cooperation

Q1: Are you a trading company or a manufacturer?

A: We are a direct manufacturer with 16 years of experience. We operate a 40,000㎡ factory with 8 production lines and 300+ employees, ensuring full control from R&D to delivery.
Q2: Do you support OEM and ODM?

A: Yes, OEM/ODM is our core service. Our 20+ R&D team can provide complete customization based on your market needs and brand specifications.
Q3: What is your MOQ?

A: We have reasonable MOQs that vary by product. We'll offer competitive solutions based on your specific needs. Attractive trial orders are available for new partners.

B. Products & R&D

Q4: What are your main product categories?

A: We specialize in smart kitchen appliances, including air fryers, electric pressure cookers, blenders, microwave ovens, and meat grinders.
Q5: What certifications do your products have?

A: Our products meet international standards with certifications like CE, CB, ROHS, and UL. All production follows ISO9001 quality management systems.
Q6: What is your product development timeline?

A: For modified designs: 30-45 days. For completely new products: 60-90 days. Detailed schedules are provided for each project.

C. Production & Quality

Q7: What is your production lead time?

A: Standard products: 30-45 days. Customized/large orders may require additional time. Exact schedules are confirmed with each order.
Q8: How do you ensure quality control?

A: Our strict process includes:

• Incoming component inspection

• In-process quality checks

• 100% final functional and safety testing

• Regular reliability and durability tests

D. Logistics & Support

Q9: What shipping and payment terms do you offer?

A:

• Shipping: FOB, CIF, EXW with reliable international partners

• Payment: T/T and L/C at sight
Q10: What if we find quality issues after receiving products?

A: We provide comprehensive after-sales support. Contact us immediately with details. We'll investigate promptly and resolve through repair, replacement, or according to warranty terms. For more questions, contact us! We're here to build successful partnerships.